At Ludorum Plc, we are committed to protecting your privacy. 

This policy (together with our Terms & Conditions of Use) and any other documents referred to on it) sets out the basis on which any personal data from you, or that you provide to us, will be processed by us. 

It is important that you read through this policy. 

We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Ludorum Plc (Ludorum), 10 The Old Power Station, 121 Mortlake High Street, London SW14 8SN (registration number 05819219).

By using a Ludorum website, and our services, you unconditionally agree to be bound by this Cookies and Privacy Policy.

Ludorum want to offer you the best possible online experience, consequently additional features, products or services are incorporated into Ludorum websites from time to time. This and our commitment to protect the privacy of your personal information, may result in periodic changes to this Cookies and Privacy Policy. As a result, please remember to refer back to this policy regularly to review any amendments.

This policy only applies to our Site. If you leave our Site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the Site.
Information we may collect from you.

We may collect and process the following data about you:

    •    Information that you provide by filling in forms on our Site www.chuggington.com or any other way you contact us or provide information to us.

This includes information provided at the time of registering to use our Site, subscribing to our service or requesting further services. We may also ask you for information when you report a problem with our Site.

    •    If you contact us, we may keep a record of that correspondence.

    •    We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

    •    Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. 

IP addresses and Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.

We may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Site and to deliver a better and more personalised service. They enable us:

    •    To estimate our audience size and usage pattern.
    •    To store information about your preferences, and so allow us to customise our Site according to your individual interests.
    •    To speed up your searches.
    •    To recognise you when you return to our Site. 

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site.

Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information
We use information held about you in the following ways:

    •    To ensure that content from our Site is presented in the most effective manner for you and for your computer. 

    •    To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. 

    •    To carry out our obligations arising from any contracts entered into between you and us.

    •    To allow you to participate in interactive features of our service, when you choose to do so.

    •    To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email, post or phone. 

If you do not want us to use your data in this way, or to pass your details on to selected third parties for marketing purposes, please email us at: myprivacy@chuggington.com 

Disclosure of your information

We may disclose your personal information to selected third parties:

    •    In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

    •    If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing at any time by contacting us at compliance@chuggington.com.

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.


This Site uses cookies. By using this website and agreeing to this policy, you consent to Ludorum’s use of cookies in accordance with the terms of this policy.

What are cookies?
Cookies come in different flavours. They are tiny files of data on your computer when you visit a website. They don’t actually store sensitive information about you, like your name or address, but they do hold a “key” so that when you come back to the website the key unlocks the information that the cookie collected last time.

There are two main kinds of cookies: session cookies and permanent cookies. Session cookies are deleted from your computer when you close your browser, whereas permanent cookies remain stored on your computer until deleted, or until they reach their expiry date.

So what do cookies do?
Lots of useful things!

On the www.chuggington.com website, we use them to remember your activities and the number of times you have visited. We collect information to make our websites more interesting and useful to you and improve your overall experience and enjoyment on the Site. For instance, when you come to one of our websites via your computer, we store your IP address.

At times, we may collect information about how often you visit pages and areas of the website so we know which pages are popular and which bits need improving. This helps us improve our services and overall experience on http://www.chuggington.com/

Please note that cookies cannot harm your computer. 

Cookies on our Site
http://www.chuggington.com/ uses the following cookies on this website:

Google cookies
www.chuggington.com uses Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information.  Google's privacy policy is available at: http://www.google.com/privacypolicy.html

Google Adsense interest-based advertisements on this website.  These are tailored by Google to reflect your interests.  To determine your interests, Google will track your behaviour across the web using cookies.  You can view, delete or add interest categories associated with your browser using Google's Ads Preference Manager, available at: http://www.google.com/ads/preferences/

You can opt-out of the Adsense partner network cookie at: http://www.google.com/privacy_ads.html

However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at: http://www.google.com/ads/preferences/plugin

Transferring your personal information outside the European Economic Area
We may need, as part of the services offered to you though our Site, to communicate your details outside the European Economic Area (“EEA”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. As we are part of an international group of companies we may also need to share (see www.ludorum.com) information between our group companies which are located in countries worldwide, where applicable. These countries may not have similar data protection laws to the EEA. If we do transfer your information outside of the EEA in this way, we will take reasonable steps to ensure that your privacy rights continue to be protected.

In addition, if you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

Disclosing your information to others
Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).

We will only disclose your personal information to a third party either as part of a re-organisation or a sale of the assets of a Ludorum Plc group company, or having ensured that steps have first been taken to ensure that your privacy rights continue to be protected.

Advertisers (3rd party cookies)

You may also get cookies from Chuggington’s advertisers, Chuggington does not control these cookies, and once you have clicked on the advertisement and left the Chuggington website, this policy no longer applies.

Can you “turn off” cookies?
Yes, you can. You can choose to have your computer warn you each time a cookie us being sent or you can choose to turn off all cookies. You can do this through your browser settings. Each browser is different. Please refer to your own browser’s “Help menu” for details.

Please note however, that if you decide to turn off cookies, you won’t have access to many features that make your experience on the www.chuggington.com website enjoyable and smoother and some of the functions may not work properly.

If you want to find out more about Cookies and how to switch them off and on, you can visit the following independent website that offers lots of useful information:

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to myprivacy@chuggington.com