Chuggington Information & Help

• News

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• Help & FAQ

Where can I find toys, clothes, DVDs, etc.?

We are about educational entertainment, and you will already (or very soon) find books and DVDs both online and at your favorite retailers. So far as products like toys and clothing, Chuggington goodies are in the works! To find out what’s currently available, please visit the online store at this link.

Can we watch and download full episodes?

Some of our favorite clips are posted online at chuggington.com/videos and the Chuggington YouTube channel. Eventually, we plan to have full episodes and Badge Quests available for download on iTunes.

Do I need to sign up for an account?

Signing up for an account is not necessary. However, if you do sign up, you’ll be able to customize your own chugger, collect badges, communicate with "buddies," and keep track of best scores in The Great Race.

How much does it cost to sign up?

Signing up is absolutely free.

What happened to my points?

Points have been replaced by badges, but may return in the near future. Collect as many badges as possible, and exciting rewards will come your way.

What are badges?

Badges are rewarded to players who have completed the featured Badge Quest. Each one is different, so you must try to collect them all.

What is Badge Quest?

Badge Quest is a complete mini-episode featured on our home page. You can watch the entire mini-episode by clicking, and then if you complete the require task or game after watching the video, you'll be rewarded with a specific badge for that Quest! The Quest will be replaced with a new one about every two weeks.

Is chuggington.com available in other languages?

Yes. Since Chuggington is enjoyed internationally, we’re doing our best to translate the website into other languages beside English. Click on the country flag in the lower left-hand corner to select a different version.

I forgot my password. What do I do?

There is an option in the login window to request a new password. Just click on the button labeled “forgot password” and we’ll email you a new one. You can also request a new password by following this link: http://www.chuggington.com/user/password

Why do I need to enter my year of birth?

For safety purposes, only users over 18 years of age can navigate to the online shop and account administration page.

What is the purpose of two different sites - “Trainee” and “Chugger?”

The Chugger site is for children a bit older and more confident with the computer. The Trainee site is a stripped down version geared for younger children, with an online puzzle game and printable coloring pages.

Why is this taking so long to load?

To provide you with the special level of graphics and look as close to the television series as possible, pages on the site will sometimes take a few moments to load. Some fans have found success in closing all the other programs they are working on, to free up memory on the computer.

What should I expect from chuggington.com?

www.chuggington.com is the online companion to the Chuggington television series. The website has been designed to offer safe learning and enjoyment for our youngest fans (ages 2-3) as well as kids ages 4+. This site is divided into five main sections:

What age is appropriate for this site?

The age where you are comfortable with your child online depends entirely on you. We usually say that Chuggington appeals mostly to kids aged 3 to 6, but we know there are fans both younger and older.

Do I need to sit with my children as they visit this site?

We always encourage parents to be familiar with what their children are doing online. Likewise, being present as they play helps children build confident computer skills.

However, the design of the website is meant to be intuitive with icons and buttons corresponding to action. This independent play can create a true sense of accomplishment!

• Technical Help

 What happened to the Virtual Chuggington download?

Thank you so much for being a part of our private preview! For now there will not be any new versions of the downloadable Virtual Chuggington. Instead, we've built a race track for chuggers to compete head-to-head.

We're so grateful for all your comments and suggestions. We couldn't have done it without you, and hope you've enjoyed the ride! See you in The Great Race!

I forgot my password. What do I do?

There is an option in the login window to request a new password. Just click on the button labeled “forgot password” and we’ll email you a new one.

How do I add a buddy?

My Shed is where you can organize and add-to your child's Buddy List. Click on the green “Plus” button and enter your friend’s email address. An automated email will be delivered requesting confirmation that you’re indeed a friend they'd like to race. Once you’ve confirmed your buddies, you’ll be able to race each other if you’re both online!

How do I login?

To log in, click on the login button on the bottom menu. You can also navigate to My Shed and login there.

How do I turn off the sound?

Click the speaker icon on the bottom right-hand menu. A diagonal line will cover the button indicating the sound has been muted.

• Instruction Guide for Games

For a guide to the games on our site click here.

We want little ones to play our games — simple, straightforward computer games are a wonderful way to build confidence with keyboard and mousing skills. Plus, many of our games are designed with intrinsic educational goals in mind, such as teaching analytical thinking, socio-behavioral cues, and creative expression.

Because we don't want reading skills to be a barrier for any young fan who wants to play, we have designed simple symbols to communicate the basic actions players will find helpful. Young explorers may enjoy discovering on their own how these controls work, but we realize some parents may find it useful to guide them through the most basic of game controls. Here is a quick primer:


 "Take me back to the last page I was on." For children who start a game but change their minds.

"Choose a level" Each time a child starts a game, they begin at level 1, the easiest version of that game. After they finish that level, they unlock the next, harder level. Once unlocked, levels stay unlocked, and children can click on any number they wish to try that level again.

"Replay: I want to hear that/see that again." In several games, children must pay attention to a pattern or sequence to complete a game. If they miss (or forget) the colors, shapes or sounds presented to them, this button replays that sequence.

• About Chuggington

 What is this program about?

Chuggington is a special place where the train engines called “chuggers” have come to life and the only way to travel is by rail. The show centers around three trainees - Wilson, Brewster and Koko - who are learning how to be fully-fledged, productive engines.

The trainees experiences echo those of our young audience as they learn by play, example and practice. Likewise, older and wiser engines (called chuggers) are often around to provide guidance and encouragement, just like real life parents and caregivers. As the trainees complete their daily tasks and practice their skills, they learn lessons of timeless value to every childhood, such as being a good friend, believing in yourself and why telling the truth always works out best.

Whether it’s freight cars loading or passenger cabs fueling up, there’s always something going on in Chuggington. And with a vast complex of platforms, repair sheds, roundhouses, and training yards, Chuggington offers unlimited destinations to explore.

How did it come about?

Chuggington is the creation of Ludorum, a London-based media company devoted to developing high-quality children's television programming and engaging online experiences. The principals and creative team at Ludorum have extensive backgrounds in building some of the most world’s beloved and educational children’s entertainment properties.

Is there an educational philosophy behind Chuggington?

We believe that children's minds are tremendously formative, especially from birth up through age 5 or 6, particularly when it comes to norms of social and emotional behavior. So, we have tried to build subtle but real-life lessons into each episode. Chuggers learn the value of loyal friendship, telling the truth, listening carefully, persisting under adversity, completing tasks, resolving conflict without violence, and many similar important life values. The chuggers have real-life emotional strengths and weaknesses, too. Through all their adventures, they strive to use their strengths for the good of the community and to deal effectively but realistically with their personal foibles. Much of the time, such dealing involves good humor and personal understanding.

Who are the characters?

Wilson, the red engine, is a bit of a scatter-train, but he’s very enthusiastic and often a bit silly. He has a very short attention span which sometimes gets him into trouble.

Koko is a green bullet train. She is daring, outgoing, adventurous and confident. Every once in awhile, she tends to jump the gun.

Brewster, the "sensible one," is the steady blue engine. He's very methodical and thoughtful, also quite strong.

There are 17 characters and counting! To learn more about each one, visit the Character Roundhouse.

In what countries does the show air?

Currently, the show airs in 145 territories around the world.

Where is Chuggington HQ?

Chuggington Headquarters are located in London, New York, and Chicago.

• Episode Guide

Find episodes by title as listed below:

Can't Catch Koko: Theme – Everyone has strengths and weaknesses; humility

Super-fast Koko is teasing the other trainees for going so slow during their night delivery, but when the electricity goes out Koko loses power and slows to a stop. Now she must rely on slowpokes Wilson and Brewster to rescue her and finish the delivery in time.

Braking Brewster: Theme – The importance of listening carefully; trust

Brewster is in a hurry to get back from a job at the mountain quarry, and he doesn't believe Dunbar's lessons about braking. When his heavy load sends him downhill too fast, quick-thinking Wilson has to help his friend get stopped in time.

Wilson and the Elephant: Theme – Mischief has consequences; cooperation

Wilson is trying to earn an Animal Transportation Badge, but the mischievous elephant Ebo causes mayhem en route. The two must learn to work together to find their way to Safari Park.

Clunky Wilson: Theme – Learning to be brave; personal care

A clunky sound is bothering Wilson, but he’s scared of going to the repair shed to have it checked out. When he can’t ignore the problem any longer, he finally discovers that getting a check-up isn't so scary after all.

Koko and the Tunnel: Theme – Following directions and being on good behavior; responsibility

Koko spots a new underground tunnel on the way to a lesson, and she and Wilson sneak off to explore. Not having learned the proper technique to switch tracks, the two must be rescued by Calley.

Hodge and the Magnet: Theme – Believing in yourself; perseverance

A track blockage causes chaos in the depot, so Hodge and Wilson decide to fix the problem themselves. It's a big job, and Hodge loses his confidence along the way.

Koko and the Squirrels: Theme – Safety first and staying calm

Rushing Koko refuses to follow Old Puffer Pete's advice to make a delivery "slow and steady," and nearly runs into a family of squirrels on the track. With Pete's help, she's able to keep cool and remember her instructions.

Wilson Gets a Wash: Theme – Keeping an open-mind; cleanliness

Wilson loves getting muddy during emergency brake training, so when the trainees are told to visit the Chugwash for a cleaning, Wilson runs away. With a little encouragement from his friends, Wilson eventually gives the Chugwash a try and loves it!

Brewster Goes Bananas: Theme – Using problem-solving skills to answer questions; creative thinking

Brewster picks up a monkey stowaway in Safari Park! When mischief breaks out at the Depot, Brewster uses his brains to sort through the clues and catch the culprit.

Bang Klang Wilson: Theme – Don’t judge a book by its cover

One of the training cars breaks before the Ice Cream badge test, and Wilson must borrow an old one from Puffer Pete. Wilson finds the hand-me-down embarrassing but discovers old things are sometimes better than new.

Old Puffer Pete's Tour: Theme – Respect for elders and learn from experience; patience

Vee asks Old Puffer Pete to accompany the trainees, but he's so SLOW. Getting impatient, they venture off to explore Old Town, only to get helplessly and hopelessly lost. Pete not only rescues them, he teaches them a few things about the way things used to be.

Late Again Eddie: Theme – Being a good friend; kindness

Eddie lives so far away from Chuggington that he just can’t seem to get into work on time. Hodge and the trainees set out to find Eddie a new home, and with the help of Morgan and Lori, they’re able to fix up an abandoned caboose for their friend.

Wilson's Smooth Moves: Theme – The power of positive thinking; self-confidence

The chuggers are learning to carry passengers comfortably, and Wilson struggles until Eddie teaches him a trick to keep him focused. When Eddie can't be there for the big test, Wilson must learn to perform all on his own.

Cool Wilson: Theme – Learning to be true to yourself; intuition

Brewster and Wilson compete for the position as the assistant to Frostini, the ice cream chugger. After first trying to imitate Frostini, Wilson realizes that he’s at his best when he just acts like himself.

Chugger Championship: Theme – How to play fair in competition; sportsmanship

Koko is taking the annual Chugger Championship Race so seriously she doesn't have time for friends. When Wilson breaks down during the race, Koko must choose between helping her friend or continuing on to win.

Action Brewster: Theme – The importance of finishing the task at hand; following-through

When a training task threatens to make Brewster late for the big screening of the Action Chugger movie, he cuts corners on the job and makes a mess. Now he’s faced with the dilemma of cleaning up and missing the movie or postponing the job until later.

Koko's Puppy Training: Theme – The responsibility of taking care of a pet; honesty

Koko finds a lost puppy and wants to keep it, however, she struggles with caring for the dog while finishing her other tasks. When she sees a lost and found add in the paper, Koko wrestles with her conscience but knows she must return the puppy to the rightful owner.

Zephie's Zoomaround: Theme – Don’t cry wolf; following instructions

Morgan installs an alarm bell on Zephie so she can call for help when necessary. Because Zephie uses it time and again for silly reasons, the alarm bell is taken away and she has nothing to use when she truly needs it.

Koko on Call: Theme – Being responsible and using what you have learned; creative thinking

Koko must fetch the doctor when a pregnant giraffe starts to give birth during the night. Her headlight goes out on the way, and she must recall lessons about nocturnal animals to use her senses to get around.

Outward Bound Olwin: Theme – The value of teaching independence; patience

Motherly Olwin takes the trainees out in to the far countryside for their Navigation badges. However, her "endless fussing" frustrates the young chuggers until they sneak off and get into trouble.

Brewster and the Dragon: Theme – Things aren’t always what they seem; bravery

When some animals escape from Safari Park, the chuggers fear a roaring dragon is hiding in a tunnel. When Zephie gets frightened, Brewster must bravely pass through the tunnel to help her – only to discover the dragon was no more than a croaking frog!

Wake Up Wilson: Theme – Getting plenty of rest; learning from mistakes

Koko declares a challenge to see who can stay awake all night, and the victorious Wilson can’t keep his eyes open the next day. When he takes a nap and misses a deadline for his mail run, Wilson has to work extra hard to set things right.

Brewster Knows Best: Theme – Following directions and working together; teamwork

The trainees go on a cross-country exercise to test their listening skills, but Wilson and Koko become annoyed with Brewster's patient reminders to do what they're told. The three must work together to enjoy the surprise waiting for them at the end.

Koko Pulls It Off: Theme – Never give up; persistence

A hard-to-please inspector fails Koko on her Passenger test. She must overcome her hurt feelings and put forth her best effort when she tries again.

Wilson and the Ice Cream: Theme – Pacing yourself; being reliable

Wilson gets distracted by Frostini and forgets that the Ice Cream Fair is counting on him to deliver cars loaded with new flavors. He has no choice but to swallow his pride and ask the Great Frostini for help.

Wilson's Wacky Tour: Theme – Being prepared; patience

Wilson and Brewster must ask Mtambo questions to learn about giving tours in the Safari Park. Wilson hastily decides to get started before he’s ready and ends up giving a silly, ill-informed tour to a group of confused tourists.

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